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We accept payments online from the following credit and debit cards:

Visa, Mastercard, Switch, Solo, Maestro, Thawte SSL Security • Paypal

Help

If your question isn't answered below, please email us at onlineshop@epilepsy.org.uk.

How can I pay?

We accept Visa credit and debit cards, Mastercard, Maestro, American Express and Paypal. We are not able to take Paypal for raffle tickets.

How much will my postage be?

Charges for postage and packaging are calculated on the cost of your order minus items that aren't physical products (donations, virtual gifts, conference bookings etc):

LocationOrder cost up to £2.99 Cost £3.00-£14.99 Cost £15.00 and over
United Kingdom £0.99 £1.99 £3.99
Europe £2.99 £4.50 £6.99
The rest of the world £4.99 £8.20 £13.99

How long will it take for my items to be delivered?

Please allow between seven and 14 days for delivery.

Can I order over the phone?

If you'd prefer to make your order over the telephone, please call Epilepsy Action's head office on 0113 210 8800 (UK) or +44 (0)113 210 8800 (international).

Our lines are open on Monday-Thursday 9am-5pm and Friday 9am-4:30pm (both UK time).

Will you keep my information private?

We take the privacy of your information very seriously.  Our online shop conforms to Epilepsy Action's privacy policy.

Can I get a refund if I'm not happy?

You can have a full refund if the goods ordered turn out to be faulty or different from those you ordered. Any refunds will be given as soon as possible, and at the latest within 30 days of agreeing to give the refund, taking into account the original method of payment.

How can I get Epilepsy Action materials in other formats?

Braille copy of Epilepsy and Everyone available in Online shop
Large print and colour copies of all Epilepsy Action materials available to order.

Who are you? Who am I ordering from?

We are Epilepsy Action, the largest member-led epilepsy charity in the UK. We act as the voice for the nation’s estimated 600,000 people with epilepsy. We campaign for better services for people with epilepsy.

Sales of wristbands, Epilepsy Action badges, Christmas cards and gift items in the ‘Christmas gift’ section of our shop are sold by BEA Trading Ltd.  All other sales are from Epilepsy Action.

Epilepsy Action is the working name of British Epilepsy Association. British Epilepsy Association is a Registered Charity in England (No. 234343) and a Company Limited by Guarantee (Registered in England No. 797997). Registered Office: New Anstey House, Gate Way Drive, Yeadon, Leeds LS19 7XY

BEA Trading Ltd is a wholly-owned subsidiary of British Epilepsy Association, BEA Trading Ltd is a registered company (in England no. 02148035).   Registered office: New Anstey House, Gate Way Drive, Yeadon, Leeds LS19 7XY, United Kingdom.

telephone: 0113 210 8800 (UK) or +44 (0)113 210 8800 (international)


Main office: +44 (0)113 210 8800 epilepsy@epilepsy.org.uk • Helpline UK 0808 800 5050 helpline@epilepsy.org.uk

Sales of wristbands, Epilepsy Action badges, Christmas cards and gift items in the 'Christmas gift' section of our shop are sold by BEA Trading Ltd. All other sales are from Epilepsy Action.

Epilepsy Action is the working name of British Epilepsy Association. British Epilepsy Association is a Registered Charity in England (No. 234343) and a Company Limited by Guarantee (Registered in England No. 797997). Registered Office: New Anstey House, Gate Way Drive, Yeadon, Leeds LS19 7XY

BEA Trading Ltd is a wholly-owned subsidiary of British Epilepsy Association, BEA Trading Ltd is a registered company (in England no. 02148035). Registered office: New Anstey House, Gate Way Drive, Yeadon, Leeds LS19 7XY, United Kingdom.

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